Welcome
to Moutaz Khouja's Home Page 
Moutaz Khouja is a Professor of Operations Management at the University of North Carolina at Charlotte. He holds a Ph.D. in Operations Management from Kent State University. His areas of interest include technology evaluation and selection, inventory management, quality management, and service operations. His publications have appeared in Decision Sciences, IIE Transactions, European Journal of Operational Research, Journal of the Operation Research Society, and Interfaces, among others.
Courses
Operations Management June 2010-Hong Kong
Operations Management--Syllabi
Introduction to Operations Management - Chap 1
Operations Strategy and Competitiveness – Chap 2
Demand Management & Forecasting – Chap 15
Manufacturing Processes– Chapter 7
Enterprise Resource Planning (ERP) –Chap 14
Materials Requirements Planning – Chap 18
Six-Sigma Quality Management – Chap 9
Process Capability and Statistical Quality Control—Chap 9A
Waiting Line Management – Chap 8A
Forecasting Class Examples.xls
Statistical Process Control.xls
Spring 2010
OPER 3204-001 Service Operations
Chapter 1: The Role of Services in an Economy
Chapter 2: The
Nature of Services
Chapter 4: New Service
Development
Chapter 5: Technology in
Services
Chapter 7: Process Improvement
Chapter 8: The Service Encounter
Chapter 9: The supporting Facility
Chapter 10: Service Facility Location
Chapter 15: Managing Service Projects
Chapter 12: Managing Waiting
Lines
Chapter 16:
Capacity Planning and Queuing
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Last revised on June 2008